Terms & Conditions

Welcome to Saham Abaya. By accessing our website or placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. Products

• All products displayed on the website are abayas designed with care. Colors may slightly vary due to different screen settings.

• We strive to provide accurate product descriptions. For any inquiries, please contact us before placing an order.

2. Orders & Payment

• Orders are confirmed once payment is successfully completed.

• We reserve the right to refuse or cancel any order in case of pricing errors or product unavailability.

• All prices are subject to change without prior notice.

3. Shipping & Delivery (Gulf Countries)

• We offer shipping to all GCC countries (Kuwait, Saudi Arabia, United Arab Emirates, Qatar, Bahrain, and Oman).

• Delivery times vary depending on the destination and shipping provider, typically ranging between 3–14 business days.

• Shipping fees are calculated at checkout and vary by destination.

• Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer, in accordance with the regulations of the destination country.

4. Exchange & Returns

• Due to the nature of our products, exchanges are accepted only in the case of manufacturing defects, within 48 hours of receiving the order.

• Items must be unused, in their original condition, and with original packaging.

• Shipping costs for exchanges are the customer’s responsibility unless the error was on our part.

• Refunds are not provided; exchanges are subject to product availability.

5. Liability

• Saham Abaya is not responsible for delays caused by shipping carriers or circumstances beyond our control.

• Once the order is handed over to the shipping company, delivery and tracking responsibility is shared according to the carrier’s policy.

6. Privacy Policy

• We are committed to protecting our customers’ privacy. All personal information is used solely for order processing and improving the shopping experience.

• Customer information will not be shared with third parties without consent.

7. Amendments to Terms & Conditions

• Saham Abaya reserves the right to update or modify these Terms & Conditions at any time without prior notice. Updates take effect immediately upon publication on the website.